Shipping Policy

There are two journeys in a preservation order: getting your flowers to us, and getting your finished frame back to you. They work differently, and this page covers both.

Where we work and who we ship to

Our studio is in Gilbert, Arizona. We accept orders from anywhere in the United States, and we ship finished frames within the United States only. We do not currently ship internationally.

Sending your flowers to us

Getting your flowers to the studio is your responsibility, and you may use any carrier you prefer. After you order, your confirmation email includes packing instructions and advice on caring for your flowers between your event and the moment they reach us.

Flowers must still be fresh. Dried flowers crumble in the press instead of flattening. We recommend overnighting your flowers for the best possible outcome, and providing our team with a tracking link. You may use the carrier of your choice and all shipping costs to get your flowers to us are your responsibility. Call us with any questions or concerns prior to shipping flowers out at (928) 396-2497.

Flowers in transit are at your risk until they reach us. Closely follow the shipping instructions. Overnight shipping is always recommended for best results.

Dropping off in Gilbert, Arizona

If you are local, drop off your flowers for free instead. Place your order first, then use the scheduling link in your confirmation email to book a drop-off time.

Our studio is appointment only, so a reserved slot is required. If you are running late, call us rather than arriving outside your window, since we cannot guarantee someone will be there to accept the delivery. If you miss your appointment, contact us immediately to inquire about additional openings.

Many clients have a friend or family member drop the flowers off while they are away after the event. That works, and it is often the better plan.

How long preservation takes

On average, flower drop-off to frame delivery is 5 to 7 months. Timelines depend on flower type and thickness, since thicker blooms take longer to press. These are estimates based on our own experience rather than guaranteed dates. Quality preservation takes time, and we will never sacrifice quality for speed.

Returning your finished frame

At checkout you choose how you want your finished frame returned to you.

• Pick it up in Gilbert, Arizona, at no cost. We will let you know when your frame is ready, and you book a pick-up time through the scheduling link.
• Have it shipped to you. Return shipping is calculated by frame size and shown at checkout before you pay. We will always confirm the shipping address again right before shipping, to ensure your given address is still accurate.

Framed glass is fragile, so return shipping covers protective packing and an insured label. Larger frames cost more to ship than smaller ones, which is why the rate changes with the size you choose.

Delivery addresses and delays

Please give us an address where someone can receive a large, fragile parcel. We are not able to redirect a shipment once a label has been bought, and we cannot take responsibility for a parcel left at an address you gave us. For an additional fee, please let us know if you would like a signature required to receive your delivery.

Once a frame is with the carrier, delivery timing is in the carrier's hands. We will provide a tracking link from the shipping carrier, so that you can stay informed of the estimated arrival window. If a shipment is delayed, damaged or lost, tell us as soon as you know and we will help you pursue it.

Questions

Our FAQ covers most shipping questions. If yours is not there, reach out and a team member will answer.